Privacy Policy

Hera Indemnity Limited, is committed to protecting and respecting your privacy.

Our Privacy Policy describes the ways we collect information from you and about you, and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website, or purchasing our products or services you agree to this Privacy Policy statement in addition to any other agreements we might have with you. This Privacy Policy does not govern the practices of entities that our Company does not own or control, or entities that do not own or control our company or people that our Company does not employ or manage..

We may change this Privacy Policy from time to time so please check this page occasionally to ensure that you remain happy with its content. By using our Website, you are agreeing to be bound by this Privacy Policy.

Any questions regarding this Privacy Policy and our privacy practices should be sent by email to enquiries@heraindemnity.co.uk  or by writing to Hera Indemnity Limited, 68 Lombard Street, London EC3V 9LJ. Alternatively, you can telephone our office on +44 (0)207 868 2494
We are registered with the Information Commissioner’s Office under registration number Z8650873.

Who are we?

Hera Indemnity, an independent and specialist Lloyd’s broker located in the City of London, provide the professional services sector with Professional Indemnity Insurance, Cyber Risk Insurance, underwritten specifically for Solicitors, and Commercial Insurance.

We are a limited company registered in England and Wales Company No: 05109563. Registered office: Yew Tree House, Lewes Road, Forest Row, East Sussex RH18 5AA. Hera Indemnity Limited are authorised and regulated by the Financial Conduct Authority (FCA) by firm reference No: 306416.

Information Submitted by You
We will process any data when you use our Website, for example, when you contact us about products and services by using our Website Enquiry Form or Registering/Signing-up to receive our e-bulletins by email and in the normal post, in accordance with UK and EU data protection legislation.

What type of information is collected from you?
The information we collect may include your personal information, such as your name, address, landline telephone and mobile, email address, IP addresses, product and service selections and what information you asked us to send or telephone you back about. This website does not request or process online payments.

Our collection of your Personal Information
We collect personal information from you at different stages, including but not limited to the following:

  • when we correspond with you as a customer or prospective customer
  • record your interest in our products and services
  • use your contact details to call or email you
  • to send you a quotation
  • when you take out an insurance policy via us
  • when you contact us for help
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you information and or updates about products and services you have requested and that may interest you
  • when you visit our website
  • our latest promotions, events, or training courses
  • to process a job application you have sent to our organisation

We will hold this personal data for as long as is required. If and when…………………fulfil the obligations to that service.

Our use of your Personal Information
Our Company may use information that we collect about you to:

  • Deliver the products and services that you have requested
  • Manage your customer relationship and provide you with customer support
  • Undertake research and analysis concerning your use of, or interest in, our products or services
  • Communicate with you by e-mail, e-bulletin, normal post, newsletter, telephone and / or mobile devices about products or services that you may hold with us, may be of interest to you either from us, or other third parties
  • Transfer personal information to third parties for any legally permissible purpose in our sole discretion
  • Verify your eligibility to credit facilities
  • Enforce our terms and conditions of business

Who has access to your information?
Hera Indemnity Limited will not sell or rent your information to third parties for any purpose. If having used our Website to enquire of our services, you then agree to order one or other of our services, your details may need to be given to a selected service provider of insurance (an insurer or underwriter) for legal and commercial reasons. Each will be acting as a data controller of your information and we can provide copies their Privacy Policies.  Each of these third-party providers has been carefully selected by Hera Indemnity Limited with whom we have typically worked for years. All the insurers with whom we arrange insurance are regulated by the Financial Conduct Authority (FCA) and or The Prudential Regulation Authority (PRA) who each regulate UK insurance and financial services.

Hera Indemnity Limited may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the due diligence phase and direct them to treat the data confidentially. Or as required by law enforcement, government officials, or other third parties pursuant to a court order, or other legal process or requirement applicable to our Company; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or Company policies.

You decide
You can decide if you want to receive information from Hera Indemnity now and in the future. If you do not want to receive news, e-bulletins and any other communication from us you can telephone, email or write to our offices to stop this -

How you can update your information
The accuracy of your information is important so if you change email address, or any of the other information we hold becomes out of date and inaccurate, you can telephone, email or write to our offices to update these records -

Security protecting personal data
When you give us personal information, we take steps to ensure that it is treated securely. We do not hold any credit or debit card payment information. More general contact details such as your name, address, telephone and email may be held on our servers. No outside party has access to these servers. Data files on these servers are regularly scanned for virus detection and protected by strong firewalls for which access passwords are regularly updated.

Use of 'cookies'
Hera Indemnity Limited Website at www.heraindemnity.co.uk uses ‘Session Cookies’ These cookies last for the session the visitor is on our site. This is helpful as it will speed-up navigation from one page to another during the visit (session). Once the visitor leaves our site the cookie stops and does not remain on the visitor’s PC or phone. ‘Permanent Cookies’ on the other hand, as the name suggests, persist after the visitor has left a site to remain on the visitor’s PC or phone. These cookies can all be turned-off and removed easily using your browser’s preference settings which will vary depending on which browser you use. Hera Indemnity Limited Website at www.heraindemnity.co.uk does not use ‘Permanent Cookies’.

Click here to read our Cookies Guide

Links to and from external Websites
Our Website contains links to external Websites run by other organisations. This privacy policy applies only to our Website‚ not those external Websites that we link to, who will have their own privacy policies. We are not responsible for these external Websites and their privacy policies and practices. In addition, if you are linked to our Website from an external site, we cannot be responsible for the privacy policies and practices of the owners and operators of that external Website and recommend that you check the privacy policy of that external site.

Data Stored within UK and Europe (EU)
Our data is held on servers located in UK and Europe (EU) where data protection legislation is governed by UK and European (EU) laws and regulations. (GDPR and the UK Data Protection Act 2018)

Interruptions and Omissions in Service
Every effort is made to ensure that our Website is accurate, secure and accessible at all times. However, Web and Internet connections can fail from time-to-time which is beyond our control. Although rare, service breaks are typically temporary amounting to as little as a matter of minutes in some cases. We do not accept any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate this Website (or any particular part of it) or to provide the service offered on this Website. We may vary the specification of this site from time to time without notice.

Your Use of our Website
You may only use this Website for lawful purposes when seeking information. You must not under any circumstances seek to undermine the security of the Website or any information submitted to or available on it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this Website or attempt to decipher, disassemble or modify any of the software, coding or information on the Website.

Information on our Website
Whilst we make every effort to ensure that the information on this site is accurate and complete, we do not accept any liability arising from any inaccuracy or omission in any of the information on our Website or any liability in respect of information on our Website supplied by you, any other site user or any other person.

Choice of Law and Jurisdiction
The use of this Website and any agreements entered into through this Website are to be governed by English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of this Website or any agreement made through this Website.

Data Protection Acts 1998 (GDPR and UK DPA May 2018)
This Act of Parliament which set out principles relating to the use of data to ensure that the rights of the person who is the subject of the data are protected under the law, the forthcoming GDPR European Directive on data protection and the UK Government’s Data Protection Act (DPA) which will come into force at the same time.

Personal Data
Personal data is defined as data which relates to a living individual or organisation who can be identified from their data, or from their data and other information which is in the possession of, or is likely to come into the possession of Hera Indemnity Limited.

For full details of personal data and your rights, please visit the Information Commissioners Office Website at http://www.ico.org.uk/

Third Parties
These are companies and people other than Hera Indemnity Limited.

Users and Visitors
People who use our Website and register their details with us for the purposes of commenting about our site, gain more information about our services and general business activities.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in January 2018.



Legal Disclaimer

Hera Indemnity Limited, uses reasonable care to make sure that the information appearing on this Website is accurate and up-to-date. However, errors and omissions may occur and our visitors/users should not take the accuracy of the information for granted but check directly with Hera Indemnity Limited. None of the material contained in this Website is to be relied upon as a statement or representation of fact.

Hera Indemnity Limited shall not be liable for any loss of profits or contracts or any direct, indirect or consequential loss, business interruption or loss of data or programs arising out of or in connection with the use of the information either contained within this Website or from any of its hyper link connections, other than death or personal injury to the extent that this is caused by the negligence of Hera Indemnity Limited.
Hera Indemnity Limited may make improvements and/or changes to the content of this information at any time without notice. All services, product and product price specifications contained within Hera Indemnity Limited Website are subject to change without notice.

Information provided on the www.heraindemnity.co.uk Website is provided "as is" without any warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement, as such exclusions of implied warranties shall apply pursuant to applicable laws and regulations.

Links to Third Party Sites
Hera Indemnity Limited cannot and has not reviewed all pages of the Websites linked to this Website and therefore cannot be liable for their content. Users link to other Websites at their own risk and use such sites according to the terms and conditions of use of those sites. Hera Indemnity Limited provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by Hera Indemnity Limited or the linked Website.

Copyright
No part of this Website may be copied or imitated in whole or in part. No logo, graphic, sound or image from this Website may be copied or re-transmitted unless expressly permitted in writing by Hera Indemnity Limited. (These prohibitions are without limitation to the legal rights of Hera Indemnity Limited.)

Trademarks
The trademarks and logos (the Trademarks) used and displayed on this Site are registered and unregistered trademarks of Hera Indemnity Limited and others. They may not be used in any advertising or other publicity materials in relation to the distribution of any information or materials obtained from this Website without the prior written consent of the Trademark owner. (These prohibitions are without limitation to the legal rights Hera Indemnity Limited)

Governing Law
Any dispute or claim concerning or arising from this Website shall be determined in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction in determining such disputes or claims.